Last Updated: December 25, 2025
True2U Counseling ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our counselling services.
If you are a client of True2U Counseling, you may have signed additional privacy-related documents such as a HIPAA Notice of Privacy Practices or Informed Consent. In the event of any conflict between this Privacy Policy and your signed documents, the terms of your signed documents shall govern with respect to the therapeutic relationship and protected health information.
We may collect personal information that you voluntarily provide to us when you:
This information may include:
When you visit our website, we may automatically collect certain information, including:
We use the information we collect for the following purposes:
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can control cookie preferences through our cookie consent dialog.
Our website uses third-party services that set their own cookies. We do not have direct control over these cookies or their lifespan. These services include:
We use Google Analytics and Microsoft Clarity to understand how visitors use our site. These services may collect information such as your IP address, browser type, pages visited, and time spent on pages. Analytics cookies are only activated with your explicit consent through our cookie consent dialog.
We do not sell your personal information. We may share your information in the following circumstances:
Important: These third-party services have their own privacy policies and data practices. We rely on these providers to handle your data responsibly and in compliance with applicable privacy laws.
Confidentiality is a cornerstone of the therapeutic relationship. All information shared during therapy sessions is kept strictly confidential in accordance with professional ethical standards and applicable privacy laws.
Despite our commitment to confidentiality, we are legally and ethically required to break confidentiality in specific circumstances:
We do not record therapy sessions unless explicitly agreed upon in advance for supervision or quality assurance purposes. If recordings are made, you will be informed of the purpose of the recording, how long it will be retained, who has access to it, and your right to decline recording.
Clinical records are maintained for a minimum of 7 years after the last session date, in accordance with professional standards and regulatory requirements. Records are stored securely using encrypted systems with access limited to authorized personnel only.
After the retention period, records are securely destroyed using methods that prevent reconstruction of personal information.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
In the event of a data breach that affects your personal information, we will notify affected users as soon as reasonably possible and in accordance with applicable laws. Notifications will be sent via email to the address associated with your account or inquiry. We will also take immediate steps to investigate the breach, mitigate any harm, and prevent future incidents.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Clinical Records: Clinical records are maintained for a minimum of 7 years after the last session date, in accordance with professional standards and regulatory requirements. Even if you request deletion of your marketing data, clinical records must be retained for legal and ethical reasons.
When we no longer need your non-clinical information, we will securely delete or anonymize it. Clinical records are securely destroyed after the required retention period.
Important: Our therapists are not available 24/7 for crisis intervention.
If you are experiencing a mental health crisis or emergency:
Information shared during a crisis situation may be disclosed to emergency services to ensure your safety, in accordance with our duty to protect and legal obligations outlined in this policy.
Depending on your location, you may have certain rights regarding your personal information, including:
To exercise these rights, please contact us using the information provided below.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence, including but not limited to the United States and other jurisdictions where our third-party service providers operate.
Important Notice: The third-party services we use (Google Analytics, Microsoft Clarity, hCaptcha, and hosting providers) may transfer and process your data in various countries worldwide. These service providers do not always disclose the specific locations where data is stored or processed. We rely on these providers' compliance with applicable data protection frameworks, including:
These countries may have data protection laws that differ from those in your jurisdiction. While we cannot control where these third-party services store data, we choose providers that maintain strong security practices and comply with applicable privacy regulations.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Website: www.true2ucounseling.com
For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our lawful basis for processing personal information includes consent, contractual necessity, legal obligation, and legitimate interests. You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
We do not sell personal information to third parties.